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‎12-30-2022 02:56 PM

HP Recommended
Product: HP Elite x2 1012 G2 Tablet
Operating System: Microsoft Windows 10 (64-bit)

I've just updated the bios to the latest version, and now when starts after some minutes appears the hp logo and windows system starts many minutes later,  and works normally, what would be the problem ? and what should I do?

Thank you

Category:
1 REPLY 1

‎12-30-2022 04:04 PM - edited ‎12-30-2022 04:04 PM

HP Recommended

Hello @Guillermo2310 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before I can say anything ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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