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‎04-27-2021 04:29 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 10 (64-bit)

HP Laptop PC 15-dw3000 (1A3Y0AV)

Takes a long time to boot. I get a blank, gray/black screen for over 60 seconds, then this for over 60 seconds.

20210426_172423.jpg

After a while, it starts up and shows my desktop.

I keep OS up to date and ran the HP hardware and OS diagnostics, everything passed.

 

Ideas?

2 people had the same question
3 REPLIES 3

‎04-27-2021 05:12 PM

HP Recommended

@No_Beret 

I don't know why your laptop takes so long.  I have an older HP laptop with an SSD, one slower than yours, and it takes around 30 seconds from power-on to desktop.  Since your laptop is newer, I would expect it to take less.

 

'My suggestion is to use the information below to configure your laptop to boot to safe mode to see if that is any faster.  If it IS, then one or more things you are loading at startup is holding up the boot:

 

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-27-2021 05:39 PM

HP Recommended

Mine used to and it has 2 SSD. The OS is in the original 256 GB M.2 drive, plus I added a 1TB Western Digital Blue drive.

It was working fine like this until yesterday.

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‎04-27-2021 08:09 PM

HP Recommended

Just now rebooted and working fine.

Go figure.

Will see what happens tomorrow.

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