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Solved!

Loud buzzing during use

HP Recommended
HP laptop-15 ef0xxx
Microsoft Windows 10 (64-bit)

Hi,

My laptop was just running a quick av scan (windows defender, nothing found), and I was doing some work, but then it made a loud buzzing noise through my headphones, locked up, and I had to power cycle it. Thanks in advance.

Specs:

AMD ryzen 3 3200u 2-core with radeon vega mobile Gfx

8gb DDR4 RAM

AMI BIOS F.17, latest

Reliability monitor shows a rating of 5/10 (highest ever was 7, 5 is normal)

Edit: PLEASE respond

 

4 REPLIES 4
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HP Support Agent
HP Support Agent
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Message 2 of 5
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@A_User12345

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps:

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 5
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 think I might need to put in a warranty claim, i have too many problems:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Thermal-shutdown-occured/m-p/7627256#M185116

I am very careful with my PC, and it just out of the blue happened. Worked fine right before, and just started. Needed a hard reset

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Message 4 of 5
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Found it! I just needed an IR camera driver(?).

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HP Support Agent
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@A_User12345

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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