Low Battery Capacity on HP Pavilion 15

[Shawn75]

I booted up my laptop and it said that the HP bios detected that my battery's capacity has decreased a lot and that it recommends that I replace the battery. I've tried to find the battery on HP's but I couldn't find it. Is there any other solution other than replacing my laptop battery? Can anyone tell me and recommend to me a website where I could order the battery from? 

[ub6424]

Hello @Shawn75 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Shawn75]

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

System Model HP Pavilion Laptop 15-cs3xxx

System SKU 6GH74UA#ABL

Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 1190 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.16, 2022-04-28

Thank you so much for helping!