cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
107
Flag Post

Low-power power source detected

HP Recommended
OMEN 15-dc1058vm
Microsoft Windows 10 (64-bit)

Hi,

 

I just got a new Omen and the adapter that came in the box shows me an error message saying low power power source detected and it does not charge the laptop when turned on. However, the laptop charges when switchted off. Any possible solutions for this problem?

 

I have updated to the most recent bios and chipset drivers.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
10,488 10,489 448 707
Message 2 of 4
Flag Post
HP Recommended

@rohanafsan Welcome to HP Community!

 

I understand that you are getting a Low-power power source detected message.

 

Have you tried with a different adapter and checked?

 

Please perform the adapter test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, so I ran the diagnostics test as you asked and these are the messages I got. I am not sure what is wrong. Please help.

 

For the adapter test it says:

The smart adapter power rating is too small for the system. System is running from battery power.

 

The Failure ID shows; N/A 

The Result is: Warning

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

122058183_1056999524744276_4390316041230306692_n.jpg

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
10,488 10,489 448 707
Message 4 of 4
Flag Post
HP Recommended

@rohanafsan

 

I understand your concerns.

 

In that case, try with different wall outlets and check.

 

Try with a different adapter and check.

 

Have a nice day!!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation