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MS Update issues> then locked out. Password not recognized.

HP laptop I3 series 8. SSD.
Microsoft Windows 10 (64-bit)

Is this what to expect from HP phone support? I'm no pc newbie, nor expert. I started getting the 'update failed' yada loop. First time I thought I fixed it. After a few weeks, the next update did the same. This time my attempt at getting to safe mode or resetting the rig got me locked out. I could get to the sign in screen, but my password was not recognized.  I got to the reset/adv options screen, but it wanted my local password. I had tried the power up while holding shift key. Nada. Phone support had to ask a supervisor. I was told since I didn't have an MS acc't (not sure) and i was locked out of my local acct the rig would have to be reset. If they tried to save my data that would be $150. If I don't mind losing my data, only $100. There was no other way. Local shops would charge me even more. "Jennifer, I paid $300 for this rig on sale , new, less than a year ago. Why would I pay $150 for service." She was persistent. "So was I. I'll fix it myself. Goodbye." Here's what worked. Booting up while pressing F11. Got to the recovery screen that didn't ask for a password. I saw the save data reset, but didn't try it. Maybe It would've worked now. I reformatted 60-90 min. I reinstalled my data from a flash drive. R they stupid or just greedy (or both). Cheers, Fzz  

My HD is so clean u could eat off it now (at least for awhile). Let's see how long this lasts. My left keypad button is showing early signs of sticking.. My Aspire one after 6 yrs, though infirm, still works. I used it to research this problem.

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