Media driver is missing while installing windows 8.1 pro

[Wajji]

Hello I have a problem, I used before windows 10 now I want to install again windows 8.1 pro into my hp "Hp sleekbook 15b150sv", and I have problem during the installation I have a error



"

A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.

Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step."



I look at the google and I found That I have to change usb from 3.0 to usb 2.0 but I do not have this options in bios...any solution on internet is not working for me.
Please help me. I will be very thankful.

[Jeet_singh]

@Wajji,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues installing Windows 8.1 pro on your HP notebook. Don't worry as I'll be glad to help, however, to provide you with an accurate solution, I'll need a few more details:

Are you trying to install retail copy of Windows or OEM version?

Is the USB drive getting detected on the computer?

Did you know that HP doesn't support retail versions of the windows?

That said, Have you attempted to obtain another recovery media if yours wasn't working?

Here's what you need to know about obtaining a recovery media for yourself: Click here

Answering to your question regarding changing USB from 3.0 to USB 2.0 - You don't have to change the USB from 3.0 to 2.0, only thing is if the USB drive is not getting detected then you would need to go ahead and disable secure boot and enable legacy support. 

Disabling Secure Boot on recent model notebook computers

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Wajji]

I downlaoded an ISO image from microsoft site.

[Jeet_singh]

@Wajji,

Thank you for replying,

As I understand you are trying to install retail copy of Windows, In this scenario, HP doesn't support retail versions of the windows?

If you wish to install a retail copy of Windows, you can contact Microsoft tech support for further assistance.

If you want to revert back to the original Operating system, I would suggest you contact our HP phone support to order a set of recovery media for your computer.

Please follow the link from the previous post which should help you get through them.

If you need any assistance, please don't hesitate to reach out to us again.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Wajji]

Not helpful for me. Recently i have read same issue post on this forum for hp pavilion and that post got exact solution in the form of pentium ahci. Then why can't i get?

[Jeet_singh]

@Wajji,

HP Authorized support does not support retail version. Hence, I would suggest you contact our HP phone support to order a set of recovery media for your PC.

I hope this answers your question. Let me know if you need any further assistance. I'll be more than glad to help you.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.