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‎05-18-2020 05:25 AM

HP Recommended
Product: HP Notebook-15
Operating System: Microsoft Windows 10 (64-bit)

Have a problem with my HP laptop notebook, it fell off my table and now it is sending me a error message on startup for memory. Saying "Boot Device not Found" Hard Disk (3FO). After going through diagnostics it says the Short DST: Failed, and the Failure ID: U0APMA-9LEA4B-XD7XG1-60VS03 

Any help on what do look Into would be appreciated. 

1 REPLY 1

‎05-18-2020 06:45 AM

HP Recommended

Hi

Failed Hard Disk Drive, assuming it has not been dislodged and needs re-seating.

Hard Disk 1 Quick Test Failure

 

http://partsurfer.hp.com/Search.aspx?searchText=6BS61UA

https://support.hp.com/gb-en/product/hp-15-bs100-laptop-pc/16851388/model/26671190?sku=6BS61UA

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

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