Memory check failed QAG700-9B7A2J-MFGJ2K-40DX03

[Burtopia]

What you were doing & experienced: my son's laptop was randomly shutting down.  I realized we had never installed anti virus software and decided to do a factory reset.  It's never booted up since.  I ran a test and thre memory failed.  Failure ID: QAG700-9B7A2JMFGJ2K-40DX03. HP support says it needs to be fixed but don't know what to do. wireless connection fyi

[Paul_Tikkanen]

Hi:

The error code reported, Memory Module 1 Failure, means that you need to replace the memory module in slot 1 of your notebook.

If you never added memory, the specs for your notebook indicate that it has a single 4 GB memory module in one slot.

https://support.hp.com/us-en/document/c06166782

Below is the link to the service manual for your notebook where you can find the memory removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c06146792

Since you have to take the notebook apart to replace the memory, you may want to consider adding more to it.

2 x 8 GB would give a decent boost in performance.

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-14-df0023cl

This would be the kit I recommend from those listed...CT2K8G4SFS824A

https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct13520915

You won't be able to use the notebook until you replace the defective memory module.

Check Amazon for that kit part number, it may cost less than buying directly from Crucial.