• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-24-2019 02:34 AM - edited ‎09-24-2019 02:35 AM

HP Recommended
Product: Example: Pavilion 15 n007AX
Operating System: Microsoft Windows 8.1 (64-bit)

IMG_20190826_164701.jpg

IMG_20190924_121629.jpg

Please say , how to solve the problem

1 REPLY 1

‎09-24-2019 04:02 AM

HP Recommended

Hi

Not really sure...

U4JM7H-7196G1-MFPWWK-002K031/1/13System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

The date of test was nearly SEVEN years ago, so either you have waited a long time, or the CMOS/RTC battery has failed.

 

But along with other problems it may be that the Main Board has failed after almost 5 years of service.

Or the RAM is / has a problem.

 

I do not know enough to suggest a course of action for your situation.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.