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‎09-24-2019 02:34 AM - edited ‎09-24-2019 02:35 AM

HP Recommended
Product: Example: Pavilion 15 n007AX
Operating System: Microsoft Windows 8.1 (64-bit)

IMG_20190826_164701.jpg

IMG_20190924_121629.jpg

Please say , how to solve the problem

1 REPLY 1

‎09-24-2019 04:02 AM

HP Recommended

Hi

Not really sure...

U4JM7H-7196G1-MFPWWK-002K031/1/13System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

The date of test was nearly SEVEN years ago, so either you have waited a long time, or the CMOS/RTC battery has failed.

 

But along with other problems it may be that the Main Board has failed after almost 5 years of service.

Or the RAM is / has a problem.

 

I do not know enough to suggest a course of action for your situation.

 

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