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‎06-04-2022 12:14 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0118au
Operating System: Microsoft Windows 11

Hi, i have a Hp envy x360 convertible laptop suddenly it didn’t boot up and checked in Hp support pages for errors and found that my capslock blinking pattern and found that I had a memory module failure , so opened the back of may laptop to replace the ram and found that my ram is built-in with the mother board , there were 2 separate chips attached to the mother board named as (ram 1 ,ram2 ,ram 3 upto ram 😎 , how can I replace it ??, what should I do? Please help

1 person had the same question
1 REPLY 1

‎06-07-2022 07:53 AM

HP Recommended

Hi @Jas56 

 

Welcome to the HP Support Community. We are really sorry that you are facing issues with your HP ENVY X360 - 13-Ar0118au. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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