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‎07-09-2023 02:08 AM

HP Recommended
Product: HP ENVY x360 - 15m-bq121dx

Failure id: rs17sk-8t5bmw-gzggqk-40jq03

Please help me figure out how to fix this! The laptop starts and the HP logo appears as well as the spinning loading dots for about 30 seconds the the dots freeze 

Category:
3 REPLIES 3

‎07-09-2023 06:18 AM

HP Recommended

It could be the memory has failed.

To verify that run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  If that verifies the memory has failed, it will need to be replaced.

 


I'm not an HP employee.
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‎07-09-2023 07:16 AM

HP Recommended

First I wanna thank you for taking time to help me! 

I followed your instructions and it is confirmed memory failure. 

Failure id: RSL7SK-8T5BMW-GXGGQK-40K803

product Id: 1KS9OU#ABA

memory module 2 bottom- slot 2 (right)

Current version:1.21.0.0-BIOS

So what would my next steps be to get this fixed

 

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‎07-09-2023 05:14 PM

HP Recommended

@Tirwin325,

 

@TheOldMan is correct:

 

NonSequitur777_0-1688944432242.png

 

Kind Regards,

 

NonSequitur777


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