• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎06-13-2026 12:52 PM - edited ‎06-13-2026 12:55 PM

HP Recommended
Product: HP 255 15.6 inch G10 Notebook PC (78U76AV)
Operating System: Microsoft Windows 11

I did an Windows Update on my HP Notebook. The BIOS did an Update too. When starting the Laptop it asks me for my bitlocker recovery key. I did enter it. The PC did Boot, i saw the HP logo, afterwards it shut down. After starting the PC again the same bitlocker recovery key warning appeared.  https://support.hp.com/us-en/document/ish_14914515-14914500-16 this should be the fix but my UEFI version has no secure boot options. Version: 2.8.2.12

1000053155.jpg

 

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.