Microsoft Windows error, the application is not responding the program may respond if you wait

[Dani171]

Windows updating my computer on Monday.  I did my taxes with turbo tax and laptop was working fine.  Laptop boots up and I am able to sign in but can’t click on any apps keeps spinning then receive the Microsoft Windows error. Then Laptop freezes.  Ran the hardware diagnostic and all passed. Please help! 
I can’t find a phone number to HP customer support. 
thanks for any help you can provide. 

[asmita6658]

Hi @Dani171

Welcome to the HP Support Community. I'd be happy to assist you with the error. 

Let's try these steps -

Step#1 SFC scan - 

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. 

Follow the below steps to perform an SFC scan.

1. Press Windows key + X key.

2. Select command prompt (admin).

3. Type the below command: Sfc /scannow

Step#2 System Maintenance Troubleshooter - 

Try running System Maintenance Troubleshooter to get the problem automatically detected and fixed. Please follow the steps given below.

1. Go to control panel.

2. Select system and maintenance.

3. There select troubleshooting.

4. In troubleshooting, go to system and security and select run maintenance task.

5. Select system maintenance and follow the on screen instructions.

Also, try updating the computer using these steps -

Step 3 Windows Updates -

1. In the search box, type and open Windows Updates.

2. Check for updates.

3. If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1. In the search box, type and open HP Support Assistant.

2. Check for updates.

3. If the updates are available, click on install and restart the computer.

Hope this helps! Keep me posted. 

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