• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-09-2023 08:06 AM

HP Recommended
Product: HP Notebook - 15-da0082cl
Operating System: Microsoft Windows 10 (64-bit)

I installed a new secondary sdd in my m.2 slot. Samsung 970- EVO plus. Laptop not recognizing it. HP Support Assistant said to do a BIOS update at HP.com. In trying to accomplish that, the update said to get my bitlocker key from Microsoft.com. When I went there, there was no bitlocker key on the computer.

I recently replaced my hdd with a Samsung 870 EVO SATA III SSD which is working properly and recognized.

 

Is it possible that I don't have a bitlocker key? I don't want to update the BIOS until I know I can get back in. Thanks in advance

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.