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‎02-09-2023 08:06 AM

HP Recommended
Product: HP Notebook - 15-da0082cl
Operating System: Microsoft Windows 10 (64-bit)

I installed a new secondary sdd in my m.2 slot. Samsung 970- EVO plus. Laptop not recognizing it. HP Support Assistant said to do a BIOS update at HP.com. In trying to accomplish that, the update said to get my bitlocker key from Microsoft.com. When I went there, there was no bitlocker key on the computer.

I recently replaced my hdd with a Samsung 870 EVO SATA III SSD which is working properly and recognized.

 

Is it possible that I don't have a bitlocker key? I don't want to update the BIOS until I know I can get back in. Thanks in advance

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