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Locked

‎11-29-2024 12:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I had an issue with my hp laptop x360 2in1laptop 15-ey0013dx, it was a microsoft issue,talked with support and all we could do was wipe my laptop and start from new,now he downloaded a clean copy and said dont make a password,ok i didnt so i come back to it and its asking for an admin password or power on none of which were set.i dont know what to do from here just hope it isnt a boat anchor now

Category:
1 REPLY 1

‎11-29-2024 12:20 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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