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‎07-06-2022 08:39 PM

HP Recommended
Product: HP Spectre x360 - 13-4007tu
Operating System: Microsoft Windows 10 (64-bit)

I have a HP laptop model 13-4007tu and the back-lit keyboard dies intermittently - sometimes at start-up and other times whilst I am working. I have tried the HP diagnosis test, which (even when my keyboard is dead) says my keyboard has PASSED (meaning it is OK), but of course it isn't ! I have also tried re-booting the system whilst holding the 'ON' button for 15 seconds, and whilst this sometimes 'fixes' the issue, the problem still re-occurs. I know the laptop is well out of warranty, but it is a good, portable laptop and meets my needs. Any assistance would be appreciated. I should add I'm not overly literate when it comes to software (or computer) jargon, so any responses in plain English PLEASE ! Thank you in advance

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