My 15-db0004dx won't turn on

[Mason7]

15-db0004dx won't turn on. I got it less than a year ago so it should still be under warranty. However when I try and verify it the SC and ProductID are invalid. I tried holding down the power button for a minute to drain the battery and then plugged it back in but the charging light will not turn on. 

[IT_WinSec · Accepted solution]

Hello @Mason7 

Thank you for posting in the HP Support Community.

• Have you checked if there's a power ? How is the battery ?

Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service

Hope this helps.

If the computer is under warranty, reach to HP for free in-warranty service and assistance. 

If in the USA, you may call toll free >> 1-(800)-474-6836

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

You can also watch this video >> https://www.youtube.com/watch?v=7alIyHJMb6Y