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‎10-27-2024 06:07 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)

My 2 month old laptop is not booting up. Power light is on but no response.

Category:
4 REPLIES 4

‎10-27-2024 10:09 AM - edited ‎10-27-2024 10:10 AM

HP Recommended

How did this happen?

 

-Power surge?

- Add memory or install new device?

-Update BIOS?

-Windows update?

 

Try a hard reset

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.

 

Any blinking lights or beeps?

Click here for Laptop codes
Click here for AIO or desktop codes

Let me know what you find out.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-27-2024 10:19 AM

HP Recommended

Tried that and still nothing.

Thanks for the try.

Was this reply helpful? Yes No

‎10-27-2024 10:35 AM

HP Recommended

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.
.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-30-2024 04:17 AM

HP Recommended

HP have not solved this.

I have sent it to them to investigate and repair under warranty.

Thanks for all advice guys.

Was this reply helpful? Yes No
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