cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Venkata94
New member
1 0 0 0
Message 1 of 2
116
Flag Post

My Computer Has been having a error where it used to basically turn off and turn on but this changed

HP Recommended
HP Dell Outlet Inspiron Refurbished

So my laptop had one time fell like a few months ago and the laptop had essentially turned off but a few hours later, it had worked properly which was unexpected because it seemed dead. I dropped the laptop again and now it basically is dead, no power, no LED, and no fan sounds and an interior check showed everything being fine. I deconstructed the laptop to find that everything was in order, the battery was working and everything was connectable. So now I am confused on why the laptop doesn’t work because last time this happened it usually fixes itself but it’s been a near 24 hours and nothing happened. Any way to fix this laptop?

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post
HP Recommended

@Venkata94 

You were very lucking that your laptop worked at all after you dropped it as that nearly always damages the internal drive, at a minimum, and can also damage the screen, keyboard, and motherboard.

 

This second drop most likely damaged one of these other components -- and with that, you have trashed it.

 

We have no diagnostics you can run to check out the screen, keyboard, or motherboard -- and all of this would cost a LOT to replace, especially the last one.

 

You need to take the laptop to a local repair facility to see if they can check it out to see what needs to be replaced.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation