My Eiltebook G2 won't turn on

[Juan323]

To explain in further detail, My EliteBook 840 g1 won't fully turn on. What I mean by that it won't boot up. The laptop power button doesn't turn the laptop. Furthermore, the power button emits and white light and so do the caps lock ;however, the led keyboard is not lit. Moreover, the power indicator shines a white light and the charging indicator is showing a orange light that blink every second. On the other hand, the disk indicator and the WIFI indicator are off. Here is a link to photos of my laptop

https://imgur.com/a/p74htVR 

If you like more information please ask.

Not to mention, here are the methods of me trying to fix the computer

• Taking out the battery and putting back in didn't work
• Holding down the power button did nothing 
• putting in a different charger did not work

[WAWood]

@Juan323 

Sorry no one has responded earlier -- but the forum has been having issues.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck