My Envy x360 does not want to turn on power

[Goggie018]

My Envy x360 15 inc 2 in 1 laptop looks like it's dead, it doesn't want to turn on. The power light blinks once, then the Caps lock button blinks once, and after it nothing happens. I tried to unplug it, hold the power button for 15 sec, and turn it again with plug, but still doesn't turn on.

It's pretty new computer, only 4 months. 

What should I do? Thanks!

[Nal_NR]

Hi @Goggie018,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with no power. 

It looks like a hardware issue. 

However, perform the steps below and see if that helps. 

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

NOTE: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
• NOTE:- Do not disconnect your mouse, keyboard, or monitor.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

NOTE: Be sure that you use the AC adapter that was shipped with the computer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.