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‎08-19-2020 11:49 AM

HP Recommended
Product: Pavilion 14-bk0
Operating System: Microsoft Windows 10 (64-bit)

The HD  is failing (ST1000LM035). I have ordered a replacement. How will I re-install Windows 10? What do I need? I can't contact HP.

I have been getting the black screen with BOOT DEVICE NOT FOUND. Hard Disk <3F0>

It will boot up after a couple of hours, run again for several hours but, eventually the same thing happens.

1 REPLY 1

‎08-19-2020 12:30 PM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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