My HP Desktop Is Stuck On The Update

[Malone82]

Tonight I restarted my PC and it began to perform an update and it's been stuck on this screen for over an hour now!! It clearly states not to power off or unplug the computer while its in update mode, but it appears that I don't have a choice... What should I do? How do I fix this..I need my computer!!!

[Dvortex]

Hello, @Malone82 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that your PC is stuck on updates. To assist you with this issue, I need to know the PC model number/product number. If unsure, please check: http://hp.care/2oPCMBG

Alternatively, perform a hard reset on your PC to get this issue fixed. Here are the steps listed below:

If you are using a notebook PC, check: http://hp.care/2odKswy

For desktop PC: http://hp.care/2p30pqC

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Malone82]

I thank you kindly in advance for any help provided, My product number is: H2N27AA#ABA

[Dvortex · Accepted solution]

Hello, @Malone82

Thanks for the update. Try the steps listed below to try and fix the issue:
 

1. Press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Let me know if that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Malone82]

YES!!!!! It worked....thank you, thank you......!!!!!