My HP ENVY x360 - 15m-cn0012dx doesn't turn on

[MHSS]

I bought my HP ENVY x360 - 15m-cn0012dx 4 months ago. I have used it since then. Yesterday It didn't turn on. I connected the AC Power and the light that show the battery is recharging is off. I keept recharging during 4 hours and nothing happen.

[iomare]

Hi,

You mean the led that indicates the ac adapter is attached is not on.

Can you check if the ac adapter is working (or maybe try a different one)? The wall socket is working? The cable going from wall to ac adapter is attached firmly to the actual adapter?

You could try performing a power reset:

https://support.hp.com/ph-en/document/c01684768

Let me know,

David

[MHSS]

Yes, the AC cord power is working, I verified. I live a a small city in Brazil. I just checked the computer and the connector in the computer, where I plug the ac cord power is not working, because when I move te power cord the light turn off and turn on. I checked in the internet that I need to change the connector. I don’t have the part number, but I have a photo. Can you help me where I can buy it?

[iomare]

Hi,

The part number is L20106-001

Example:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=L20106-001&_sacat=0

On page 48 of service manual you can see the steps to replace

http://h10032.www1.hp.com/ctg/Manual/c06140010

Hope it helps,

David

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