Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

My HP Envy 13 aq0003na laptop has started blue screening randomly but often

HP Recommended
Envy 13 aq0003na
Microsoft Windows 10 (64-bit)

My laptop started bluescreening early December 2020. Random but oftern and getting more frequent to the point of being unusable. I have used HP assistent to check software and hardware. All good. I have update Windows to the latest patches. I have re-installed Windows, I have update to the latest BIOS of 7th December 2020. Nothing sorts the problem. Can anyone help. Error message on bluescreen is Critical Process Died

Level 16
Level 16
30,727 30,634 2,797 6,754
Message 2 of 2
Flag Post
HP Recommended


Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...


The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there:


The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here:

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation