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CooperChurch1
Level 2
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Message 1 of 2
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My HP Envy x360 AMD Ryzen 5 4500U won't turn on!

HP Recommended
HP Envy x360 15
Microsoft Windows 10 (64-bit)

We bought this laptop through Costco because our old Lenovo decided to literally off itself one day when the HDSSD failed and it was to much the hastle to replace the drive after finding out you needed to take the keyboard out to get into the motherboard tray. We ended up killing it. So we bought this, and it had been 100% fine until today, my mom went to boot it up and nothing... won't boot at all, as if it's bricked. Power light comes on but nothing else. I tried a power reset but unfortunately this laptop is sealed so I can't get inside to disconnect the battery and try again. I have a feeling it got a power surge, or a update from Windows that bricked it.  Even my HP when it fried itself still worked.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,158
Message 2 of 2
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HP Recommended

@CooperChurch1

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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