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- My HP Pavilion 15-EH1070WM laptop gets random black screens

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12-20-2021 09:03 AM - edited 12-20-2021 09:16 AM
Pavilion 15-EH1070WM gets random black screens I'm not sure why.
It started after the Bios update I have a laptop with no battery pack it's built in. The power button is still on no blinking lights I just bought this Laptop a few days ago. I haven't tried to do a system restore to check it helps or not. I'm not sure how to remove the Ram on this Laptop.
12-24-2021 01:10 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Did you make any changes on the settings of your PC prior to the issue?
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And,a lso run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee