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‎09-17-2022 04:19 AM - edited ‎09-17-2022 04:20 AM

HP Recommended
Product: HP Pavilion Gaming 15-ec1000 Laptop PC (9EK36AV)
Operating System: Microsoft Windows 11

Good day everyone!

 

I am currently facing a problem with my HP Pavilion Gaming 15 laptop which I just bought last year. Yesterday, I was using the laptop just fine and charging still works when suddenly, in the middle of a game, the laptop just turned off on its own and the charging light is not lighting anymore. 

 

I tried turning on the laptop again but to no avail, and the laptop is not charging anymore. Nothing happens when I'm pressing the power button: no LCD lights, no beeping, fans are not functioning. Literally nothing happens. 

 

Please help me, what should I do in this situation? Service centers are scarce in our area, and I'm using this laptop for school. 

Category:
1 REPLY 1

‎09-18-2022 12:08 AM

HP Recommended

Hello @Sleeping_Dragon 

Sorry to hear that you are having problems ... I would like to help you.

(1) Have the charger checked in an electronics store. If it is defective, it must be replaced.

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(6) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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