My HP Pavilion x360 shut off randomly and will not turn on.

[MeganR128]

My laptop was running normally, then randomly shut off. It will not turn back on, but the charging light is on indicating that it is charging. I attempted to do a hard reset but it won’t even turn on long enough for that. It’s a little over a year old and hasn’t been used excessively. How can I get my laptop to turn back on? Thanks 

[Jeet_singh]

@MeganR128,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with you laptop shuts down randomly, don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Does the laptop shuts down due to overheating?

Have you checked if the laptop shuts down in Bios?

In the meantime, let's try these steps here:

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Step 2: ​​​​Boot the computer into the Bios screen and check if it shuts down.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, leave the  computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.

Alternatively, In such issues where the computer randomly shuts down it's always better to capture an error message with the report of why windows is crashing via a Blue screen,

However, since you haven’t captured the error code or message, as the blue screen hasn't appeared, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

• In Windows, search for and open View advanced system settings.
• In the Advanced tab, under Startup and Recovery, click Settings.
• Under System Failure, remove the check mark next to automatically restart, and then click OK.
• Restart the computer to apply the change.
• The computer no longer restarts automatically when a blue screen error occurs.

For more details: click here

However, if the computer shuts down and the lights on both the power button and the charger port turns off,

you may need to try with an alternate power adapter and reseat the battery before you try using it again

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.