My HP Spectre x360 Convertable Is stuck in a boot loop, stays on black loading screen with HP logo.

[VictoriaMc]

My laptop (HP Spectre x360 Convertable) was doing just fine until I think early march of this year. I did the windows 11 update and about a week later I was on my hp and it died so I plugged it in, waited 10 minutes, powered it on but all that came up was a black screen with the hp logo and the loading spinning thing and it stayed like that and wouldn’t fully boot up.

But a few weeks before the windows 11 update, though, I was getting the BSOD occasionally, whenever my screen would automatically go to sleep from being idle for a minute, I would hit a random key on my keyboard to wake up my HP but it would go straight to the BSOD and had to restart before turning on.

Since the time of my HP not fully booting, I’ve done the hold power on while hitting the esc key combination, and navigated to system diagnostics and then to system tests and ran the fast test and the extensive test different times and everything came up as passed. One time, though, on one of the system fast tests I ran, the hard drive/SSD Short DST check came up as warning but I accidentally hit a key on my keyboard and it canceled the system fast test, so I do not have that test in my test logs. Since then I have ran the system fast test multiple times and the hard drive/SSD short DST check has always come up as passed.

My current bios version is F.29 but it looks like there is an F.30 bios update available but that would mean I would have to buy a thumb drive and download the update from another computer, I don’t want to have to buy this thumb drive if updating my bios, or any other software, is not going to fix my laptop in its current state. Any suggestions on what you think would fix my laptop's issue? I need my laptop for work right now. Thank you sincerely.

[VictoriaMc]

Called HP and someone helped me solve the problem.