My HP Spectre x360 restarts every time I try to shutdown after Windows update 11 22H2

[DP1494]

Hello,

I recently updated my OS to Windows 11 22H2 and since then my PC wouldn't shutdown. 

Every time I try to shut it down, it restarts until the battery dies out. I have tried disabling the Windows recommended 'fast startup' power option but that did not help.

Please recommend a fix for this issue. Thank you!

[ub6424]

Hello @DP1494 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[DP1494]

Hello, 

I appreciate your support on this, please let me know if you need more details.

Update: I went back to the previous OS version but the issue persists.

Here are my system configuration details:

OS Name	Microsoft Windows 11 Home
Version	10.0.22000 Build 22000
System Model	HP Spectre x360 Convertible 15-ch0xx
System SKU ( equals HP product number (p/n) )	2LV24UA#ABA
Processor	Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date	AMI F.37, 7/8/2022

[ub6424]

Hello @DP1494

Thanks for reporting.

There is an undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[DP1494]

I ran the extensive tests for all components but none displayed any error messages.

Please let me know next steps. Thank you!

[ub6424]

Hello @DP1494 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[DP1494]

Hello, 

Please let me know if you need more information. Thank you!

[ub6424]

Hello @DP1494 

Thanks for reporting.

The problem is related to the update to Windows 11

Do you have valid HP warranty ?

Check status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[DP1494]

The warranty expired a while ago. Please let me know if you have any recommendations regarding the Windows update.
Thank you!