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Maranda_002
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Message 1 of 2
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My HP computer screen isn't turning on

HP Recommended
15-1233wmn
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16230017489924327612563422278384.jpg

 This is my computer. The screen will stay black no matter what I do. Don't know what's wrong. When I power on when the power cord is plugged in, the F12/wifi button turns on with the color red. Sometimes I hear a quick little buz as if it's turning on but then it doesn't. Not sure if it's because of the battery, computer or if it needs to be cleaned. Please help asap!!

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WAWood
Level 16
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Message 2 of 2
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@Maranda_002 

The LED on the F12 key indicates that WiFi has been disabled in your laptop.  This is typically done by pressing a function key on the keyboard or sliding a switch on the side of the laptop.

 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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