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- HP Community
- Notebooks
- Notebook Boot and Lockup
- My HP laptop cannot start up.

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12-19-2023 06:55 AM
Hi @Desire9760505,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP laptop is not starting up and showing a black and blank screen, there are several troubleshooting steps you can try to resolve the issue. Here's a step-by-step guide.
Perform a Hard Reset:
- Disconnect the laptop from any external power source.
- Remove the battery (if it's removable).
- Press and hold the power button for about 15 seconds.
- Reconnect the battery (if removed) and plug in the power adapter.
- Turn on the laptop.
Check Display Connections:
- Ensure that the laptop's display cables are securely connected.
- If you're using an external monitor, check its connections as well.
External Devices:
- Disconnect all external devices (USB drives, printers, etc.) and try restarting the laptop.
BIOS/UEFI Settings:
- Access the BIOS/UEFI settings by pressing the appropriate key (usually Esc, F1, F2, or Del) during the startup process.
- Ensure that the boot order is correct, with the internal hard drive set as the primary boot device.
Boot into Safe Mode:
- Restart the laptop and repeatedly press the F8 key or Shift + F8 during the boot process to access Safe Mode.
- If you can boot into Safe Mode, it might be a driver or software issue.
Use External Monitor:
- Connect your laptop to an external monitor to check if the issue is related to the laptop's display.
Run Diagnostics:
- Many laptops have built-in diagnostics. Check your laptop's manual for instructions on how to run diagnostics.
Restore to a Previous State (Windows):
- If you suspect a recent software update or installation caused the issue, try using System Restore to revert to a previous state.
Create a Bootable USB:
- Create a bootable USB drive with the latest version of your operating system. Boot from the USB and choose repair options.
Perform a System Reset/Recovery:
- If none of the above steps work, you may consider performing a system reset or recovery using the recovery partition or recovery media.
Remember to back up your important data before performing any major troubleshooting steps, especially if you're considering a system reset or recovery.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator