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HP Recommended
HP Laptop - 14-dk1020ca

My HP laptop-14-dk1020ca cannot start up. It shows a black and blank screen. Please what can i do?

1 REPLY 1
HP Recommended

Hi @Desire9760505,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your HP laptop is not starting up and showing a black and blank screen, there are several troubleshooting steps you can try to resolve the issue. Here's a step-by-step guide.

 

Perform a Hard Reset:

  • Disconnect the laptop from any external power source.
  • Remove the battery (if it's removable).
  • Press and hold the power button for about 15 seconds.
  • Reconnect the battery (if removed) and plug in the power adapter.
  • Turn on the laptop.

Check Display Connections:

  • Ensure that the laptop's display cables are securely connected.
  • If you're using an external monitor, check its connections as well.

External Devices:

  • Disconnect all external devices (USB drives, printers, etc.) and try restarting the laptop.

BIOS/UEFI Settings:

  • Access the BIOS/UEFI settings by pressing the appropriate key (usually Esc, F1, F2, or Del) during the startup process.
  • Ensure that the boot order is correct, with the internal hard drive set as the primary boot device.

Boot into Safe Mode:

  • Restart the laptop and repeatedly press the F8 key or Shift + F8 during the boot process to access Safe Mode.
  • If you can boot into Safe Mode, it might be a driver or software issue.

Use External Monitor:

  • Connect your laptop to an external monitor to check if the issue is related to the laptop's display.

Run Diagnostics:

  • Many laptops have built-in diagnostics. Check your laptop's manual for instructions on how to run diagnostics.

Restore to a Previous State (Windows):

  • If you suspect a recent software update or installation caused the issue, try using System Restore to revert to a previous state.

Create a Bootable USB:

  • Create a bootable USB drive with the latest version of your operating system. Boot from the USB and choose repair options.

Perform a System Reset/Recovery:

  • If none of the above steps work, you may consider performing a system reset or recovery using the recovery partition or recovery media.

 

Remember to back up your important data before performing any major troubleshooting steps, especially if you're considering a system reset or recovery.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.