My HP laptop cannot start up.

[Desire9760505]

My HP laptop-14-dk1020ca cannot start up. It shows a black and blank screen. Please what can i do?

[Raj_05]

Hi @Desire9760505,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop is not starting up and showing a black and blank screen, there are several troubleshooting steps you can try to resolve the issue. Here's a step-by-step guide.

Perform a Hard Reset:

• Disconnect the laptop from any external power source.
• Remove the battery (if it's removable).
• Press and hold the power button for about 15 seconds.
• Reconnect the battery (if removed) and plug in the power adapter.
• Turn on the laptop.

Check Display Connections:

• Ensure that the laptop's display cables are securely connected.
• If you're using an external monitor, check its connections as well.

External Devices:

• Disconnect all external devices (USB drives, printers, etc.) and try restarting the laptop.

BIOS/UEFI Settings:

• Access the BIOS/UEFI settings by pressing the appropriate key (usually Esc, F1, F2, or Del) during the startup process.
• Ensure that the boot order is correct, with the internal hard drive set as the primary boot device.

Boot into Safe Mode:

• Restart the laptop and repeatedly press the F8 key or Shift + F8 during the boot process to access Safe Mode.
• If you can boot into Safe Mode, it might be a driver or software issue.

Use External Monitor:

• Connect your laptop to an external monitor to check if the issue is related to the laptop's display.

Run Diagnostics:

• Many laptops have built-in diagnostics. Check your laptop's manual for instructions on how to run diagnostics.

Restore to a Previous State (Windows):

• If you suspect a recent software update or installation caused the issue, try using System Restore to revert to a previous state.

Create a Bootable USB:

• Create a bootable USB drive with the latest version of your operating system. Boot from the USB and choose repair options.

Perform a System Reset/Recovery:

• If none of the above steps work, you may consider performing a system reset or recovery using the recovery partition or recovery media.

Remember to back up your important data before performing any major troubleshooting steps, especially if you're considering a system reset or recovery.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support