My HP laptop keeps going on a cycle of "Preparing for automatic repair" and blue screen

[k3vik934]

This is my laptop or similar model. https://www.amazon.com.au/HP-Laptop-i5-1135G7-Windows-Natural/dp/B0977R5GK6?th=1

My laptop keeps going on a cycle of "Preparing for automatic repair" and then the blue screen "Your device has ran into a problem and needs to restart. We'll restart for you" then back to "Preparing for automatic repair"  black loading screen.

(I can't attach any photos because my photos size are too big sorry).

That being said does anyone know how to fix this issue? It's being going on for an hour.

[Kuroi_Kenshi]

Hi @k3vik934,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your HP laptop is stuck in a loop of "Preparing for automatic repair"!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Perform a Hard Reboot

• Shut down the computer completely.
• Disconnect any external devices connected to the laptop.
• Press and hold the power button for about 15 seconds. This helps to reset the system.
• Turn on the laptop and check if the issue is resolved.

2. Boot into Safe Mode

• Restart the computer and repeatedly press the Esc key to enter the startup menu.
• Choose the option to boot into Safe Mode. This will help identify if the issue is related to third-party software or drivers.

3. Run System Diagnostics

• Use the HP UEFI setup utility to perform a diagnostic test. Restart the computer and press the F2 key while it starts up.
• Use the built-in diagnostic tools to check for hardware issues.

4. Perform a System Restore

• Boot into the Windows Recovery Environment (WinRE).
• Select Troubleshoot > Advanced options > System Restore.
• Choose a point before the problem began to restore your system settings.

5. Reinstall Windows

• If none of the above steps work, you might need to reinstall Windows.
• Use the media creation tool from Microsoft to create installation media, and reinstall Windows.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,