My HP notebook is stuck on startup

[Chatnkitty]

Hello!

I've started having problems with my notebook getting stuck while starting up.

It will show th Hp logo, turn grey, and restart.

I've tried a TON of things, mostly relating to the bios.

Sometimes a message will appear, talking about the CMOS. 

According to posts I've read, it doesn't exist in this type of notebook.

-Ck 

[The_Fossette]

@Chatnkitty,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03515402

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Chatnkitty]

When was the last time the computer was working fine?

Around July 2017.

Have you made any software or hardware changes on the computer?

I was having issues with a error called DPC_WATCHDOG_VIOLATION and I was trying to fix it, so I did a full PC wipe that failed. A few more spaced attempts and this happened

Have you performed any troubleshooting steps before posting?

I have done bios resets, bios updates, resets, wiki, and have taken apart the computer only to put it back together.

Thanks for the suggestion, I'm currently working on getting a USB reset done.

-Ck

[The_Fossette]

@Chatnkitty,

Thank you for keeping me posted.

I recommend you try steps suggested in my previous post and check if it helps.

Please post your results, as I will be looking forward to hearing from you. 

Good day!

[Chatnkitty · Accepted solution]

I fixed it! So, what I did was: take a copy of windows, delete the drives with the old copy, and reinstall windows.

It took time, but finally I heard Cortana's voice coming from the computer.

All I had to do after that was set everything up.

(Please note that none of my personal data survived.) 

Thanks for all your help!

-CK

[Riddle_Decipher]

@Chatnkitty

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern, thanks for letting the community know what helped!

And I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂