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‎12-28-2023 10:00 AM

HP Recommended
Product: HP Stream - 14-ax000na
Operating System: Other

My computer is on a boot loop! Please help me 

Category:
3 REPLIES 3

‎12-31-2023 04:12 AM

HP Recommended

Hi @Annag7,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Please follow the steps below to perform a reset.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

 

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎12-31-2023 06:43 AM

HP Recommended

Thank you for replying! But, when I try to reset my computer, it says something went wrong 😭 I don’t know what to do x

Was this reply helpful? Yes No

‎01-16-2024 02:40 PM

HP Recommended

Hi @Annag7,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

 

Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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