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‎08-27-2022 11:53 AM

HP Recommended
Product: Hp Pavilion dv6-6b25tx
Operating System: Microsoft Windows 10 (64-bit)

hey,  
i am not able to turn on my laptop. It just stuck at boot. there is no caps lock blinking. I tried hard reset. changing the cmos. i have also tried to replace the ram but still no progress.

Category:
1 REPLY 1

‎08-27-2022 07:41 PM

HP Recommended

Hello @AnimeshN 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform all tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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