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Featured blog article:

Locked

‎04-04-2019 08:31 PM

HP Recommended
Product: Envy17
Operating System: Microsoft Windows 7 (32-bit)

My Envy17 will not boot past first screen? It’s been fine till the past two days. It’s locked up when it never has before. I tried to restart after the sleep mode would not start my google browser.

1 REPLY 1

‎04-04-2019 10:58 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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