My Windows 11 HP doesn't actually sleep when I hit sleep or close the laptop? And it overheats

[YonahB]

My HP Spectre x360 (Windows 11) does not go to sleep when I close the lid. Even when I manually put my computer to sleep in often stays on and overheats. Even if the screen will go black (when I manually sleep it), when I turn the laptop sideways to put it into my bag it can turn on again and then run for hours against my knowledge and be completely dead later in the day. I have checked my power settings and sleep mode and everything is set to normal?

[ZizoMizo]

I have the same problem for two or three days now; I tried reset pc both way by windows reset and hp cloud recovery. and all driver up to date but the problem still exists.

Model: ef0000 (3Y838AV)

[sandytechy20]

@YonahB and @ZizoMizo 

Welcome to the HP support community.

I understand that you are getting issues with the sleep mode, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ZizoMizo]

I've already done this before, still nothing changes.

[sandytechy20]

@ZizoMizo 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[ZizoMizo]

thanks Sandytechy20, i received your messages and the support chat couldn't fix the problem, he told me to visit hp repair service and they told me that hp refuse to fix it because now I'm in Egypt and i buy it from oman then i must go to oman to fix it.