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Braeli20
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Message 1 of 6
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My chrome book won’t turn on

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Hp Chromebook x360 14a

My chromebook won’t turn on! When i plug it in, the charging light doesn’t even come on. The charger works because I tested it on other devices. Is there any way to reboot it? Help! 

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The_Fossette
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Message 2 of 6
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@Braeli20

 

I reviewed your post and I understand that the computer is not booting.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

  • If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

  • If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

  1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

  3. If the issue persists, continue to the next step.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Samj719
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I’m having this same problem and surprise surprise it happened just after the warranty expired.  I have tried EVERY solution offered on this board and on the internet.  Nothing works.  This seems to be a very common problem that has been happening for years and HP has not fixed it.  Maybe it’s time to get a class action lawsuit going.  

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Echo_Lake
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Message 4 of 6
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@Braeli20

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Chromebook and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Samj719
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Lol, that’s the issue.  There shouldn’t be a hardware problem after a year and a half.  A problem that has been an issue with HP chromebooks for years.  HP is knowingly and intentionally selling faulty machines.  No way I’m spending more money to fix it.  I’ll take that money to Apple.  

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KrazyToad
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Message 6 of 6
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Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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