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cc1995
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Message 1 of 2
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Flag Post

My computer is stuck on welcome sign after putting in my pin

HP Recommended
HP Pavillion x360 Model 14-bx002la

Hello. I have a HP Pavillin x360 Convertible laptop Model 14-bx002la. 

Since yesterday when I turned it on I login in, after it had updated, and it get stuck on the welcome sign.

I've tried turning it off and on, charging it, I let it sleep over night and nothing works.

What can I do?

1 REPLY 1
Echo_Lake
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Message 2 of 2
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@cc1995

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is stuck on the welcome screen. To provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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