10-21-2019 10:17 PM
My computer has recently started "locking" and going to sleep randomly. It's not even from inactivity, i'll be typing something and it just goes to sleep. I've set all my settings so that my computer never goes to sleep and I've tried running HP PC Hardware Diagnostic tests but my computer goes to sleep in the middle of tests and I don't think I'm getting comprehensive results from it. Not sure what to do, this has been happening for about 2 weeks.
10-24-2019 01:10 PM
I'll be glad to assist you with this issue, to provide you with an accurate solution, I'll need a few more details:
Could you please help me with the exact model name or the product number?
Are you facing this issue after an update?
Have you tried any troubleshooting steps on your own?
Meanwhile, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Refer to this document: https://www.support.hp.com/in-en/document/c03383935 for HP PCs - Sleep and Hibernate Issues.
Keep me posted, how it goes!
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