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Carminaa
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Message 1 of 2
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Flag Post

My computer loading for ages

HP Recommended
HP Spectre 360
Microsoft Windows 10 (32-bit)

My laptop is almost new - just had it for a few weeks. I use it just for editing photos in Lightroom. I keep most files on external hard drives, I'm barely using 1/3 of the laptop's memory. However, it heats up very quickly and at times (DAILY!) it just freezes if I open My Computer or if I'm on a website and I'm trying to upload a photo, as soon as the window for My computer is open, it just loads for ages and the only way to be able to use the laptop again is to end all tasks from Task Manager and re-start the laptop. It's an insane pain especially since it's brand new and it cost almost £2k! 

Is this a common problem or I'm just terribly unlucky? 

 

Any advice appreciated!

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 337 429
Message 2 of 2
Flag Post
HP Recommended

Hi@Carminaa,

 

Welcome to HP Community!

Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  • Turn off the computer. 
  • Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
  • Unplug the AC adapter from the computer. 
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
  • Press the Power button to turn on the computer. 
  • If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  4. Click Extensive Test.
  5. Click Run once, or Loop until error.
    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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