Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 1
Flag Post

My computer only charges when its off or in sleep mode

HP Recommended
Hp Notebook -15-ac121dx
Microsoft Windows 10 (64-bit)

My computer is only charging when it's off or in sleep mode. When it is on, the computer acts as if it were completely charged and it has the white light on next to the power port which should mean that is fully charged but is not. 

I changed the battery around 2 years ago, so it does not have its original battery installed anymore. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation