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‎03-29-2021 05:37 PM - last edited on ‎03-29-2021 05:40 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My computer won't load I don't understand what's going on  It won't read boot.

1 REPLY 1

‎03-30-2021 02:05 AM

HP Recommended

Hi,

Can you provide the model or product number of the PC for further help. Here is how to find it

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

When you say it does not load what do you mean?

Do you get an error? What is written?

Do you see the HP logo or Windows logo?

If you turn off the PC by holding the power button until complete shutdown and then restart it what happens?

 

Can you try performing diagnostics at boot (at least on the Hard Drive)

 

Turn off the PC by holding the power button

Turn on PC and repeatedly press ESC until startup menu

Press F2 to enter diagnostics and perform the fast test or hard drive test.

Does it pass the test?

 

Let us know,

David

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