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- HP Community
- Notebooks
- Notebook Boot and Lockup
- My computer screen is black *Please Help*
Create an account on the HP Community to personalize your profile and ask a question
07-08-2020 12:58 PM
I was trying to find out what my RAM name is so i went and removed it like normal but forgot to remove the battery, there is nothing wrong with the battery or ram. When i reinserted the RAM and tryed to power on my laptop, its display would stay as if it were still powered off meaning it was blank, But the AC charger still worked, and i had this problem before aswell, but it just fixed itself after sometime it powered on. right now the AC charger is pure white and not blinking. So if you guys can help it would mean alot.
PC Specs.
Name:hp 15-f305dx
RAM:4GB DDR3L SDRAM (1 DIMM)
GPU:AMD Radeon HD 8400 graphics
CPU:2.0GHz AMD Quad-Core A6-5200 APU
07-11-2020 12:57 PM - edited 07-11-2020 12:58 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Have you tried to reset the Ram and Hard drive?
if no, then remove the battery and ac adapter, next press and hold the power button for 15sec.
Once it's done remove the RAM and Hard drive and then press and hold the power button for 15sec.
Next, connect all the components and insert the battery restart your computer and check.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee