06-14-2019 05:10 PM
When I start my laptop It loads for a little while than goes to automatic Repair and loads than it goes black.
I did test my hard drive and I passed the Hard Drive Smart Check but didn't pass Hard Drive Short DST Check.
Hard Drive Short DST Check:FAILED
COMPONENT TEST: FAILED
06-17-2019 03:21 AM
Welcome to the HP Support Community.
The Failure ID indicates an issue with the hard drive. Please reach out to the HP Support in your region regarding the service options for your computer.
Hope this helps!
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