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AniyahDaniel Student
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My computer wont start

When I start my laptop It loads for a little while than goes to automatic Repair and loads than it goes black.
I did test my hard drive and I passed the Hard Drive Smart Check but didn't pass Hard Drive Short DST Check.

Hard Drive Short DST Check:FAILED

Failure ID:GU1UHV-6T69M1-MFGJXF-60WG03

COMPONENT TEST: FAILED

 

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HP Support Agent
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My computer wont start

Hi @AniyahDaniel

 

Welcome to the HP Support Community. 

 

The Failure ID indicates an issue with the hard drive. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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