-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- My daughter lost her laptop

Create an account on the HP Community to personalize your profile and ask a question
02-16-2022 10:37 AM
My daughter just had her laptop taken from her car. What is the best way to try and track it. Is it just through Microsoft account or is there another way, after the fact?
Solved! Go to Solution.
Accepted Solutions
02-16-2022 10:53 AM
Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device
But, if you were signed in to your device using a local account, then you are basically out of luck.
What I recommend is contacting HP using this link: https://support.hp.com/us-en/contact-hp?openCLC=true
Contact the local law enforcement authorities about the missing PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the PC to you if they find it
When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
I am a volunteer and I do not work for, nor represent, HP
02-16-2022 10:53 AM
Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device
But, if you were signed in to your device using a local account, then you are basically out of luck.
What I recommend is contacting HP using this link: https://support.hp.com/us-en/contact-hp?openCLC=true
Contact the local law enforcement authorities about the missing PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the PC to you if they find it
When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
I am a volunteer and I do not work for, nor represent, HP