My go is in warranty and it keeps rebooting

[SummerD25]

I have a hp lab top it keep re booting itself idk why and it’s under warranty! I need something done or a replacement this is the only way I homeschool my boys! Serial is 

1H84250L2X

exp for warranty is 9/23/25

 

[Garp_senchau]

@SummerD25, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear that your HP laptop is experiencing issues with rebooting itself. Here are a few steps you can try to troubleshoot and fix the problem:

Check for Hardware Issues: Ensure that all hardware components, such as RAM and hard drive, are properly connected. Loose connections can cause rebooting issues.

Overheating: Overheating can cause a laptop to reboot. Make sure your laptop is well-ventilated, clean the fan, and check that the vents are not blocked.

Boot into Safe Mode: Reboot your laptop and enter Safe Mode. This might help identify any software issues that could be causing the problem.

Driver Updates: Ensure that all drivers are up to date. Outdated drivers can sometimes cause rebooting problems.

Check for Malware: Run a malware check to ensure that no malicious software is causing your laptop to reboot.

Perform System Restore: If the issue started recently, try performing a system restore to a previous point when your laptop was functioning correctly.

Disable Automatic Restart: This can help to diagnose any error messages that occur:

• Go to Control Panel > System and Security > System.
• Click on "Advanced system settings."
• Under the "Startup and Recovery" section, click "Settings."
• Uncheck "Automatically restart."

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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